Here at TILT, we are dedicated to providing the highest quality clothing and an unforgettable shopping experience. In the event that you are not satisfied with your purchase, please follow our Return Claim Process.
Return Claim Process:
Email our Customer Service team at email@example.com and include your order #, the item(s) you wish to return and reason for return.
Once your request is received we will email you a pre paid USPS shipping label to have the product returned to us.
Place item(s) in original packaging along with the corresponding packaging slip that we will supply you, print the new return label and secure with tape over original label making sure the old label is completely covered.
Drop off at local post office or place for USPS pickup.
Once we receive and inspect the product, we will process your return and automatically apply a refund to the original credit card on file for your order.
We DO NOT believe in low grade, cheap product. Therefore, we hold our standards extremely high. TILT is run and operated by humans, and humans sometimes make errors. If you receive a defected product, we will be happy to replace that product at no cost to you. Please email us at firstname.lastname@example.org within 3 days of receiving your defected purchase in order for us to process the claim and replace it for you for free. If you do not email us within 3 days of receiving your order, we unfortunately will not be able to replace your product.
Returns/refunds will be processed within 1-2 weeks from receiving your returned item. If your return is approved for a refund, you will be credited automatically for the cost of the product(s), but not the initial shipping costs. Credit will be applied to your credit card or original method of payment. Sale (clearance) items cannot be refunded. The #partyvision Cup cannot be refunded as well. A free shipping label will be supplied and emailed to you for your return.
At this time, we do not offer direct exchanges. If you wish to exchange your purchase(s), please return the item(s) as instructed above for a refund. You may then purchase your new product.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Duty charges may be applied to your order if you are placing an international order.
We currently only ship to the US and Canada. Please contact us at firstname.lastname@example.org to inquire about placing an international order with us.